Speedel Privacy Policy
Last updated: 06 October 2025
At Speedel, your trust means everything to us. Whether you’re booking a same day delivery across the UK, arranging dedicated European road freight, or using our on board courier service, we’re committed to protecting your personal information every step of the way.
This Privacy Policy explains how we collect, use, store, and protect your data.
Who we are
Speedel is a UK-based courier company providing same day courier services, dedicated European road freight, and global on board courier solutions. For the purposes of data protection law, Speedel is the “data controller” of your personal information.
The information we collect
We may collect the following information when you interact with us:
- Contact details – such as your name, email address, phone number, and billing address.
- Delivery details – including recipient names, delivery addresses, special instructions, and package descriptions.
- Payment information – processed securely through trusted third-party payment providers (we do not store full card details).
- Business information – if you’re booking as a company, we may collect company details and VAT numbers.
- Website usage data – such as IP addresses, cookies, and browsing behaviour, to help improve our website and services.
How we use your information
We only use your personal data where it’s necessary and lawful to do so, including:
- To provide our courier services and manage bookings.
- To communicate with you about deliveries, updates, and support.
- To process payments and issue invoices.
- To improve our website, services, and customer experience.
- To meet legal, regulatory, and insurance obligations.
- For marketing purposes (only if you’ve given consent).
Who we share your information with
We may share your information with:
- Our trusted courier partners, drivers, and logistics providers – but only the details required to complete your delivery.
- IT, payment, and communication service providers who support our operations.
- Regulatory bodies or authorities, where required by law.
We will never sell your personal information to third parties.
How we protect your information
Keeping your data safe is a top priority. We use secure systems, encryption, and strict access controls to protect your personal information.
How long we keep your information
We keep your information only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. After this, your data will be securely deleted.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data (where legally permitted).
- Object to or restrict certain types of processing.
- Withdraw consent for marketing at any time.
To exercise your rights, please contact us at: support@speedel.co.uk
Cookies
Our website uses cookies to improve functionality and enhance your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.
Updates to this Privacy Policy
Speedel reserves the right to update or amend this Privacy Policy at our discretion. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy regularly to stay informed about how we are protecting your information.
Acceptance of this Privacy Policy
By using our website or services, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with this Policy, please refrain from using our site or services.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@speedel.co.uk
