FAQ'sSending a parcelTracking a parcelGeneralCostsVehicles & FleetSending a parcelWhat hours is Speedel available?We operate 24/7 and are available whenever you require our services.How can I book?You can make bookings over the phone and online, either with a Speedel account or by telephone. For account queries please contact us at firstname.lastname@example.org.What can I deliver using Speedel?We’ll deliver pretty much anything and everything providing its legal – with a few obvious exceptions:Live animalsHazardous materials (e.g. explosives, radioactive substances, etc)Dangerous items (e.g. guns, knives, etc)For more information please refer to our terms & conditions.Are there any additional charges?Yes, additional charges may be incurred in the following circumstances,Your courier is required to wait more than 15 minutes at either the point of collection or point of delivery without prior instructionYour courier is required to collect from or deliver to a different address to what was specified at the time of booking.Your courier is required to do additional duties above and beyond delivery to the door of the delivery address.Is my delivery insured?Your delivery is insured up to the maximum amount detailed in our terms and conditions.Will I get proof of delivery?With each delivery, you will get a notification by email and/or SMS as well as electronic proof of delivery via your tracking number.Tracking a parcelCan I track my order?Yes, you can track all your deliveries via your parcel tracking number or by signing into your Speedel account.GeneralWhat is Speedel?Speedel is a delivery platform, providing bespoke delivery solutions to our entire client base.When would I use Speedel?Urgent delivery of aerospace parts? Need an important document picked up? Need an outfit collecting for a last-minute occasion? Speedel’s here to lighten the load. We provide a delivery service that’s fast, convenient and simple, accommodating the demands of your hectic lifestyle.Where is Speedel available?Speedel is based in Leicestershire but cover a wide area of East Midlands and beyond. Contact us to check service cover in your area.Are you open and available 24/7 and 365 days a year?Yes, we operate 24 hours, 7 days a week and 365 days a year, including all public holidays.Do couriers have a uniform and safety wear as standard?Yes, our couriers are uniformed with ID cards and wear hi-vis jackets as standard.Do you leave items in your vehicles overnight?No, your items are as important to us as they are to you and are not left in vehicles overnight.I have an invoice query, who do I contact?Use our “Contact Us” form or contact us via telephone.CostsDo you charge for residential deliveries?For our SameDay services we do not charge for residential deliveries. However, for our on-Board service we may apply a charge for residential addresses. Residential is defined as a location which is not accessible to the public.Do you have a fuel surcharge?Yes, we have introduced a variable fuel surcharge for some of our SameDay services (This excludes Speedel Prime Retail & Data Solutions).Vehicles & FleetHow much weight can each vehicle carry?Please see our Vehicles & Fleet page for capacity guidelines and approximate weights. Please get in touch if you are unsure as to which vehicle type to select.