When choosing a sameday courier company for your business, it can be hard knowing where to start. With couriers of all shapes and sizes, finding the right one to suit your specific needs can be something of a headache. But it doesn’t need to be.
First off, make a list of applicants who meet your specific requirements and can fulfill your specific requirements. After all, if you work in aerospace or engineering, you’ll likely want a courier experienced within the sector and understanding of the time-critical nature of your work. If you’re a lawyer, then a courier with experience of urgent document delivery will be more useful. We’d recommend a list of no more than five. While this sounds easy, the sameday delivery market is growing at a rapid pace, so expect to be inundated with choice.
Armed with your list, work your way through our five tests to help you find the perfect same day courier for your business.
Time of presence on the market
Imagine that your service provider appeared on the market only “yesterday”. Its production facilities, such as a sufficient number of personnel and the availability of transport, may be in doubt. While of course, every company has to start somewhere, a brand new company may not be able to provide the level of support your business needs. However, if you’re sending a one-off delivery or an item of less value, you may feel it worth the risk to benefit from potentially lower rates and a good future relationship should the company grow successfully.
If you need urgent delivery of documents or expensive parts, we advise you to use the services of a company operating in the industry for at least a few years. This is a near guarantee of proper order execution, insurance cover and a reasonable cost of services.
Customer service and feedback are key parts of any successful business, but are particularly important in this industry. You’ll want timely responses to your questions should you email or call the courier, and the ability to contact the courier company when it’s convenient for you.
Ensure the company provides the option to track your items during shipment and be sure to ask questions around dedicated delivery policies, insurance and proof-of-delivery notifications.
Any hurdles in communication with a sameday courier firm should be identified as a warning sign. How can you trust such a company with your goods, if you can’t get in touch with them or receive timely updates about the progress of your shipment?
Availability of open reviews on the activities of the courier company
More and more of us trust the experiences of others (in the form of reviews or user-generated content) as much as personal recommendations from friends or family. That’s why it’s important to check out reviews from other customers of your courier firm.
Check out reviews on their website, on Google My Business or on social media. Overall, a positive opinion from reviews and star ratings should install confidence.
It goes without saying that you’ll need your courier to offer a service in the geographic area you intend to operate. Check out how your courier company charges, any specific terms on delivery to other parts of the country, and how they deal with paperwork and customs for items received from overseas. If handling expensive goods or those received from overseas, be sure to check the insurance cover provided by the company too.
Check out any partnerships
Very often, courier services cooperate with each other or with other transport and logistics companies. Where this is the case, feel free to ask your courier about how this may affect your shipment and allow them to reassure you on matters such as dedicated delivery, insurance and driver policy for their partners.
If you’re ready to partner with an experienced B2B sameday courier, give us a call on 0333 772 2021 or email firstname.lastname@example.org. We’re ready to help you save time, money and vital resources by making time-critical deliveries on your behalf. Oh, and we provide dedicated delivery as standard.